Returns

UPDATE:

We are upgrading our systems to better serve you! As part of this upgrade, product return processing will be temporarily delayed. 

Please note the following:

• Effective April 4, 2025 through May 5, 2025, we will not be able to process any returns of merchandise purchased from our brand website. 

• If you wish to return a product that was purchased on or after March 4, 2025, we will extend the 30 day return policy timeframe through May 30, 2025.   

• Items eligible for return must still meet our return policy. 

We apologize for this inconvenience and thank you for understanding. If you have any questions, please feel free to contact us at 855-815-4726.  We look forward to serving you in the near future!

Grohe US - This return policy applies only to consumers that have purchased an item on grohe.us.

Return Policy

GROHE will accept for return merchandise purchased at grohe.us, up to 30 days after the date of purchase.

Clearance Items

All sales on clearance items are final, nonexchangeable and nonrefundable.

Shipping Errors & Damaged Items

In the rare event that we process an order incorrectly or you receive damaged or defective merchandise, we will gladly replace it or accept it for a full refund at our expense within 30 days from the date of purchase. To report the damage of a recent order, Or, to report missing items from your order please fill out this form.

Order Cancellations

In an effort to process and ship orders as quickly as possible, we cannot support order cancellations at this time. Once an item is processed, the terms of our Returns Policy will apply.

Refunds

All authorized refunds will be processed within 7-10 business days. Original shipping fees are non-refundable. The flat shipping rate of $6.99 per order to return product to our distribution center from contiguous and non-contiguous USA will be deducted from the total of the refund amount.  An additional fee of $20 per order will be deducted from the refund amount for returns shipped from Alaska and Hawaii.

An additional large item freight fee will be deducted from the refund amount for authorized returns of the following items:

Bathtub, Shower wall & door returns, a freight fee of $100 per item will be deducted from the refund amount. For Alaska and Hawaii, a freight fee of $150 per item will be deducted from the refund amount.

Toilet returns, a freight fee of $40 per item will be deducted from the refund amount. For Alaska and Hawaii, a freight fee of $65 per item will be deducted from the refund amount.

If your product arrives damaged or was shipped in our error, then we will issue a full refund including original shipping fees.