Grohe Sense and SEnse Guard FAQs

Pipe break and leakage detection

What happens when GROHE Sense Guard does not have electricity?

To safeguard your fresh drinking water, the valve remains open during a power outage. You will also see in the app that the system is not connected. Of course, the system restarts when power is back.

What happens when GROHE Sense Guard does not have WLAN connectivity anymore?

GROHE Sense Guard continues to work. In the case of a pipe break, it will still detect and shut off the water. Data will be updated once the connectivity has been restored as there is a buffer memory of up to 30 days, depending on your consumption behavior. The connectivity LED will light red in that case.

Hardware

What connections are supported?

A: GROHE Sense Guard comes with a 1” male connection and ¾” male adapters. In case you need a smaller connection, it is always possible to find at your sanitary accessories distributor. In case you have pipes with a bigger diameter, it is recommended first to talk with the installer if it is ok to install GROHE Sense Guard in your house so that it does not impact the water flow. GROHE Sense Guard is a product made for one family household with an estimated max. consumption of 22 1/2 gpm (85 l/min).

How long is the power cable?

A: 70 7/8”. You can always buy an extension cable in (online) electronic accessories stores.

What is included in the packaging?

In the box, you will find the water controller with two brass connections 3/4”, a power plug with cable and the technical product information needed for installation.

We recommend installing GROHE Sense Guard on a wall mount set 22603000. The wall mount set guarantees an easy installation. We also recommend installing a stop valve before and after GROHE Sense Guard.

Installation

How is GROHE Sense Guard Installed?

GROHE recommends a certified installer to install the product as a wrong installation might impact your water supply. At all times, please review the technical product information (TPI) supplied with the product or the extended version online. You can also watch our installation movie we created on our website or YouTube.

We also recommend installing GROHE Sense Guard with our wall mount set 22603000 to ensure a stable installation.

How can you connect GROHE Sense Guard with the GROHE ONDUS App?

First, download the app from the Apple Appstore or the Google Play Store. Register yourself and set up your house and rooms if you did not do already. Add GROHE Sense Guard to the room of your choice by clicking the + symbol or by adding it via the catalogue. Give a name and define the room name, plug GROHE Sense Guard and connect the WLAN by selecting the GROHE Sense Guard SSID and typing in the password you find on the backside of the product. If you already installed the product and it is hard to see the password, please use your mobile device to take a picture with flashlight.

What if your WLAN connection is not stable enough of you cannot detect your WLAN connection needed to connect GROHE Sense Guard?

Several solutions might be possible

• You can always install an additional repeater that strengthens the WLAN signal closer to the product.
• If you have a UTP connection available, install an access point or repeater (you can typically choose between these two operating modes) directly on the UTP connection.
• The last option could be to use power cable products. Here you install one power cable connector near the router and one near the product. Choose a power cable product that has WLAN functionality, or you will need an additional repeater/access point.

Security

What if a hacker shuts off my water supply?

GROHE does its utmost to guarantee a safe and secure use of our products. We use the latest security measures to prevent unintended use of our devices or to prevent a data breach and protect privacy. GROHE also will make available firmware updates when necessary and will distribute those via the app. In case hackers break into the system, you are guaranteed to have water at any time by pulling the power plug. You can then also perform an update later when a firmware update becomes available.

Flooding alarm

How does GROHE SEnse detect a flood?

GROHE Sense has two gold plated pins on the bottom. When water floods and connects the two pins, a short-circuit generates an alarm that is immediately sent out to the app.

What happens if GROHE Sense detects a flood?

An alarm is sent to you and your emergency contacts via a notification, SMS, and email, depending on your notifications settings. The device will also start blinking red and beeping. If you are using GROHE Sense, the accoustic and optical signal will stop after 1 hour and start blinking and beeping again after 23 hours (each day until the batteries are empty). To stop the device alarm dry the metal contact pins on the bottom of the device with a lint-free rag.

Device beeps and blinks, but there is no water underneath. What is the cause?

Though GROHE Sense is protected against spraying and splashing water (IPX3), if excessive water has reached its internal components, the Sense will beep and blink. Please remove batteries and let dry completely.

Temperature and humidity sensing

How often does GROHE Sense measure the room temperature and the humidity?

Temperature and humidity are constantly measured, the device senses every 60 minutes. Every day the humidity and temperature information is stored in the GROHE ONDUS cloud.

Does GROHE Sense measure absolute or relative air humidity?

GROHE Sense measures relative air humidity. Relative humidity is dependant on the temperature. A 100% humidity level would mean the air is completely saturated with water at that temperature.

Installation

Where to install GROHE Sense?

Install GROHE Sense inside your home in any location where there is flood risk or where you want to have humidity control.

• Install a GROHE Sense in your cellar, as the chances of having water damage are high
• Install below sinks or wash basins, as often people see leaks here way too late
• Nearby your washing machine
• In attics where you have windows that you often leave open for ventilation, to detect that rain does not flood inside.

How do I install GROHE Sense?

First download the app from the Apple Appstore or the Google Play store, register yourself and set up your house and rooms if you did not do already. Add GROHE Sense to the room of your choice by clicking the + symbol or by adding it via the catalogue. Give a name and define the room, place the 3 AAA batteries (included in the box) and connect the WLAN by selecting the GROHE Sense SSID and typing in the password you find on the backside of the product. If you already installed the product and it is hard to see the password, please use your mobile device to take a picture with a flashlight.

Then place GROHE Sense on a flat surface (non-metallic/non-conductive) with the pins touching the surface.

What can i do if my GROHE Sense is too big to place on the location I would to monitor?

Try the extension set 22521LN0 that has an extension cable length of 3 m. Mount the base plate of the extension set with the two screws on the wall. Place the remote sensor on a flat surface (non-metallic/not-conductive) with the two pins touching the surface.

What if you WLAN connection is not stable enough of you cannot detect your WLAN connection needed to connect GROHE Sense?

Several solutions might be possible:

• You can always install an additional repeater that strengthens the WLAN signal closer to the product.
• If you have a UTP connection available, install an access point or repeater (you can typically choose between these two operating modes) directly on the UTP connection.
• The last option could be to use power cable products. Here you install one power cable connector near the router and one near the product. Choose for a power cable product that has WLAN functionality, or you need an additional repeater/access point.

Hardware

GROHE Sense is a water sensor 3 1/3" (84 mm) in diameter with a height of 1 1/3" (35 mm).

The extension set consists of a wall plate 3 1/3" (84 mm) in diameter, is 1 1/2" (38mm) high including the sensor and a remote sensor of 1/3" (10 mm) height and 2" (50 mm) diameter. It has an extension cable of 47" (1.2 m).

Is GROHE Sense waterproof?

GROHE Sense is protected against spraying and splashing water (IPX3). In the case of a flooding, please dry it immediately. If you have to clean the device, please use a lint-free rag. Do not use any detergents.

Compatibility

What kind of mobile devices and operating systems are supported by the GROHE ONDUS App?

For Apple mobile devices from version iOS 9.0 or higher and Android mobile devices with Android 4.3. or higher are supported.

Shared Requirements on the device:

• Min. 160 dpi pixel density
• Min. 320x470 pixel resolution

What other smart home devices can be connected with the GROHE App?

At launch, there are no other products that can be connected. GROHE is planning cooperations in the near future – always based on communication standards WLAN and Bluetooth, and therefore connections will be based on these protocols.

What connectivity protocols do GROHE products use to GROHE ONDUS Cloud?

GROHE products use the WLAN protocol to connect to the home router. The home router needs to support HTTPS, 2.4GHz, and IEEE 802.11b/g/n. Port 80 has to be open, only wireless channels 1 - 11 can be used.

Notifications & Errors

Do I only receive notifications when connected to my local WLAN?

No, you only need a functioning internet connection to receive push notifications to your smartphone. This can be mobile network or any other WLAN. GROHE ONDUS can also inform you or other contact persons via email or SMS in the case of emergency.

How can I make sure that I receive messages and warnings on my smartphone's lock screen?

Please check in your smartphone settings, that GROHE ONDUS is allowed to send you messages to your lock-screen.

My app does not work anymore. What can I do?

• Please check your internet connection and possibly reconnect to your mobile network or WLAN
• Restart the app
• Please make sure that you are running the latest version of the app. Check the Apple App Store or Google Play Store for the latest updates
• If this does not work, please contact GROHE support

Security & Privacy

GROHE ONDUS only stores data that is needed the ensure the full functionality of your devices. For further information, please check the privacy statement in the app.